Customer Experience Strategy & Implementation

CX Strategy & Business Consulting
CX Design & Implementation Support Services
Customer Service Tools & Management

Market, Customer Strategy & Reason

Market Potential & Opportunity Assessment
Market Research
Customer Engagement Strategy & Customer Journey Mapping
Customer Insights
Customer-focused Product Messaging Strategy

Analytics & Marketing Technology

Market Potential & Opportunity Assessment
Market Research
Customer Engagement Strategy & Customer Journey Mapping
Customer Insights
Customer-focused Product Messaging Strategy

Product Strategy / Product Management

Developing a Product Strategy
Focus on Key Attributes

Marketing / Brand Strategy / Creative Development

Brand Development in 9-Steps
1. Consider your overall business strategy.
2. Identify your target clients.
3. Research your target client group.
4. Develop your brand positioning.
5. Develop your messaging strategy.
6. Develop your name, logo and tagline.
7. Develop a content marketing strategy.
8. Build a marketing toolkit.
9. Implement, track, and revise.

Experiential Design

According to the SEGD, Experiential Graphic Design involves the orchestration of design elements and content to create environments that communicate.

Work

Interactive Design

Integrated communications in the digital space.

CMI is devoted to helping clients use interactive opportunities to reach their respective marketplaces.

Web Development

Continually develop your website.

Your website is your single most important brand development tool. It is the place where all your audiences turn to learn what you do, how you do it and who your clients are, your capabilities — it personifies you. Prospective clients are likely (or not) to choose your firm solely based on your website. Unfortunately, it’s a beauty contest.

OUR OFFICES

cmi building exterior

NYC

New York City has been home to our headquarters for over 30 years. We are located across from the SVA, with neighbors Baruch College, Flatiron District, Gramercy Park and Union Square.

220 East 23rd Street, Suite 507
New York, NY 10010
t 212-598-4567

Washington, DC

Our roots are in Washington, DC. Our work has appeared in the Smithsonian Institution.

7835 Orchid Street, NW
Washington, DC 20012

t 202-838-2101

cmi locations-dc

Washington, DC

Our roots are in Washington, DC. Our work has appeared in the Smithsonian Institution.

7835 Orchid Street, NW
Washington, DC 20012

t 202-838-2101

cmi locations-nj

Princeton, NJ

Nearby to business incubator communities.

43 Leigh Avenue
Princeton, NJ 08542
t 201-349-8445

Virginia

3100 Clarendon Boulevard #200
Arlington, VA 22201

t 323-336-9300

cmi locations-va

Virginia

3100 Clarendon Boulevard #200
Arlington, VA 22201

t 323-336-9300

cmi locations-ca

Palo Alto, CA

2225 E. Bayshore Road, Suite 200
Palo Alto , CA 94303-3220
t 323-336-9300