{"id":7142,"date":"2021-10-14T14:12:43","date_gmt":"2021-10-14T14:12:43","guid":{"rendered":"https:\/\/cminyc.com\/home\/?page_id=7142"},"modified":"2024-04-02T16:52:11","modified_gmt":"2024-04-02T16:52:11","slug":"customer-experiences-strategy-implementation-2","status":"publish","type":"page","link":"https:\/\/cminyc.com\/home\/?page_id=7142","title":{"rendered":"Customer Experiences Strategy & Implementation"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” disabled_on=”off|off|off” _builder_version=”4.24.2″ _module_preset=”default” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” max_width=”100%” custom_margin=”0px|0px||0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” hover_enabled=”0″ global_colors_info=”{}” custom_margin_last_edited=”on|desktop” sticky_enabled=”0″ custom_margin_tablet=”0px|0px||0px|false|false” custom_margin_phone=”0px|0px||0px|false|false”][et_pb_fullwidth_slider use_bg_overlay=”on” bg_overlay_color=”rgba(0,0,0,0.57)” use_text_overlay=”off” _builder_version=”4.16″ _module_preset=”default” height_tablet=”400px” height_phone=”300px” height_last_edited=”on|tablet” custom_padding=”260px||215px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_slide heading=”Customer Experience Strategy & Implementation” use_bg_overlay=”on” bg_overlay_color=”rgba(10,10,10,0.03)” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/cminyc.com\/home\/wp-content\/uploads\/2020\/12\/m-ccfl.png” background_enable_image=”on” background_position=”top_center” global_colors_info=”{}” sticky_transition=”on”][\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ custom_padding=”30px||||false|false” custom_padding_tablet=”” custom_padding_phone=”” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/cminyc.com\/home\/wp-content\/uploads\/2019\/07\/business-01-1024×564.jpg” custom_margin=”||30px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|5%||5%|false|true” custom_padding_tablet=”” custom_padding_phone=”|8%||8%|false|true” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_4_font=”|600|||||||” background_color=”#FFFFFF” background_enable_image=”off” custom_padding=”25px|30px|25px|30px|true|true” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

CX Strategy & Business Consulting<\/h4>\n

Prepare a data- and evidence-driven CX strategy that aligns with your business vision.<\/p>\n

Analyze the maturity of your tools, people and processes.<\/p>\n

Use tracking methods including CES, CSAT, NPS, VOC, and VOE\u00a0for accurate assessments of complex situations.<\/p>\n

Develop roadmaps with a clear budget, deliverables, timelines, ROI, resources, and priorities that align with business goals.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/cminyc.com\/home\/wp-content\/uploads\/2021\/10\/teamwork-3213924_1920-1024×645.jpg” custom_margin=”||30px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|5%||5%|false|true” custom_padding_tablet=”” custom_padding_phone=”|8%||8%|false|true” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_4_font=”|600|||||||” background_color=”#FFFFFF” background_enable_image=”off” custom_padding=”25px|30px|25px|30px|true|true” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

CX Design & Implementation Support Services<\/h4>\n

Map and optimize the customer journey to manage customer touchpoints that improve the experience
\nPlace the customer experience as the top priority[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/cminyc.com\/home\/wp-content\/uploads\/2021\/10\/job-5382501_1920-1024×617.jpg” custom_margin=”||30px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|5%||5%|false|true” custom_padding_tablet=”” custom_padding_phone=”|8%||8%|false|true” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_4_font=”|600|||||||” background_color=”#FFFFFF” background_enable_image=”off” custom_padding=”25px|30px|25px|30px|true|true” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Customer Service Tools & Management<\/h4>\n

Customer Support Management<\/em><\/strong><\/p>\n

    \n
  1. Help Desk software: this is where your customer support team lives and works all day, every day. Here\u2019s an honest (and unbiased) guide to picking the best help desk software for your team.<\/li>\n
  2. StatusPage: a super-easy way to communicate swiftly with customers about status issues and events.<\/li>\n
  3. CloudApp: for screenshots and screencasts. \u201cI\u2019d be lost without it!\u201d says team member Kelly Herring. \u201cI also use it for images in our Docs articles.\u201d<\/li>\n
  4. Wistia: a video host for \u201cgetting started\u201d videos, demos and other tutorials. The stats identify where viewers stop watching, how many people watch all the way through, and what they rewatch for clarification or review. The 25 Best Customer Service Tools and Resources (helpscout.com)<\/li>\n<\/ol>\n

    Company Communication & Project Management<\/strong><\/em><\/p>\n

      \n
    1. Trello: We use Trello to report and track bugs, feedback from customers, and manage projects.<\/li>\n
    2. Slack: great for asynchronous and cross-team communication, especially since we\u2019re located in different time zones across the globe. And Slack integrates with Help Scout!<\/li>\n
    3. Dropbox and Dropbox Paper: keeps all our documents together, and helps us track meeting notes\/minutes and collaborate on specs for new features.<\/li>\n
    4. Google Hangouts: or our weekly team huddles and one-on-ones.<\/li>\n
    5. Zoom: the video meeting software we use for our demos and webinars.<\/li>\n
    6. Basecamp: daily updates including bugs, new support documents, and general news from the support team.<\/li>\n<\/ol>\n

      The 25 Best Customer Service Tools and Resources (helpscout.com)<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

      CX Strategy & Business Consulting Prepare a data- and evidence-driven CX strategy that aligns with your business vision. Analyze the maturity of your tools, people and processes. Use tracking methods including CES, CSAT, NPS, VOC, and VOE\u00a0for accurate assessments of complex situations. Develop roadmaps with a clear budget, deliverables, timelines, ROI, resources, and priorities that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7142","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Experiences Strategy & Implementation - CMI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cminyc.com\/home\/?page_id=7142\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experiences Strategy & Implementation - CMI\" \/>\n<meta property=\"og:description\" content=\"CX Strategy & Business Consulting Prepare a data- and evidence-driven CX strategy that aligns with your business vision. 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