CCFL Curricula
Customer Service
The connection between customers and the company is the place where employee actions can determine how successful your organization will be. Our course looks at this key element from the viewpoint of the whole organization.
Everyone whose work involves dealing with customers can benefit from this curriculum, which presents the rationale for effective customer service and techniques for dealing with specific customer situations.
Customers differ widely from company to company and we will shape this course to reflect the specific needs and concerns of the client.
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